Description: Provide excellent customer service while receiving food donations at our donation door. This position requires basic math skills and face to face contact with the public. Closed-toe shoes are required. Ability to lift at least 25 lbs. This opportunity includes pushing, pulling, lifting and bending. On the job training will be provided. You will experience some down time, please feel free to bring a book or work. You are welcome to bring a laptop or tablet, however, please make sure it is fully charged as there is not a power outlet nearby. We appreciate your time. This opportunity is for 18 years and older.
On the job training will include learning how to use a manual pallet jack and donation receipt system.
Attire: Closed-toe shoes are required (no sandals or flip flops). We recommend dressing in comfortable and casual clothes suitable for the season. Items that are not appropriate include revealing clothing or dangling accessories.
Commitment: We suggest arriving a few minutes prior to your shift. Thank you for being on time as we follow an agenda to be as productive as possible. Running late? If you are 10+ minutes late, we cannot guarantee you will be able to volunteer. Need to cancel, here is how you can cancel? We appreciate you canceling your registration in a timely manner so we may offer the slots to other volunteers. We appreciate you canceling your registration in a timely manner so we may offer the slot to another volunteer.
Safety: We invite volunteers into our facility to help fight hunger and it is important that we maintain a safe environment. Volunteers are expected to comply with all rules, follow the directions given, and immediately report any accidents to a staff member. Thank you for helping us make safety a top priority!
Address: 3677 Mapleshade Lane, Plano, TX 75075
Parking: Please park in front lot. Thank you for not parking in a reserved spot or in the lot of our neighbors.
Tracking Hours: Any volunteer (youth or adult) needing to track hours for employer matches, school, scholarships, scouts, etc. must create their own account, sign up, and check in for every shift with a staff member. If you are not in our system, we cannot verify hours. If you check in through the Galaxy site or add your own hours, they will not be approved. By checking in with a staff member your hours will be entered in automatically. In addition to tracking hours in our online system, you may ask the receptionist for a North Texas Food Bank Hour Verification Form after the shift. Our policy is to not sign any court-appointed service documents including time sheets.
Lunch/Snacks: Food and drink must be eaten in designated volunteer break areas. Volunteer door clerks must rotate break times.
Lobby Hours: Normal lobby hours are Monday through Friday from 8:30 a.m. – 4:30 p.m. and Saturday from 8:30 a.m. – 3:30 p.m.
Shift Closure: If a shift is closed due to inclement weather, a cancellation email will be sent to all volunteers who signed up by 8:00 a.m.
